Gather vRA/vRO Log Bundle with vRA 8.10

Mindwatering Incorporated

Author: Tripp W Black

Created: 01/20/2023 at 12:36 PM

 

Category:
VMWare
vRA

Task:
Gather a log bundle for VMware support engineer for a vRA cluster.

With no VAMI, we generate by remote SSH into appliance.

1. Create the Log Bundle:
$ ssh root@vraappliance.mindwatering.net
<enter password>

root@vraappliance [ ~ ] vracli log-bundle
<wait for a few minutes, and view name output on last line>
...
The log bundle /home/root/log-bundle-20230101T112323.tar is now available.

2a. Using a file-transfer program, download the file to the local workstation.
2b. Delete the file from the appliance after transfer.

3. Upload to sftpsite.vmware.com, using the SR from the email.




With vRA 7.6:
# vcac-support
(This does a single node.)

# vcac-config log-bundle
(This one does a cluster gather. However, it's broken with the JNI VMware patch, and only returns partial logs. Since 7.6 was near end-of-life, it was "best effort" limited.)


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