Issue:
Remote logins are not working to a Windows 11 PC, or no longer working for a Windows 10 PC upgraded to Windows 11.
Specifically, this likely broke with the 24H2 MS update released October 2024.
Verifications already performed:
- Verify Remote Desktop is enabled:
System --> Remote Desktop --> Enable Remote Desktop is Enabled already
or (for older versions)
System --> Remote --> Allow remote connections to this computer is checked
- Verify your user is allowed:
System --> Remote Desktop --> Select Users (If your login is not an administrative user, your login(s) must be added here.)
- Verify that OS Firewall allows RDP connections
System --> System and Security --> Windows Defender Firewall --> click Allow an app or feature through Windows Defender Firewall --> Check Remote Desktop for both Private and Public networks (as applicable)
- Verify your user has a password set on the target PC:
User on system has set either a password, or a PIN with also the password set. In other words, RDP will likely not work if a user login where there is only a PIN.
Cause:
This is an intended security enhancement by MS to help protect the OS when no one is logged in so that the remote user cannot login to his/her machine unless he/she was already at work to login to it.
Resolution:
We have to change both a Global Policy setting and a Security Policy Setting.
1. Global Policy Setting:
a. Windows Search --> gpedit.msc
b. In the search results, select Group Policy Editor, and choose the Open as Administrator option.
c. On the left side, choose Local Computer Policy --> Computer Configuration --> Administrative Templates --> Windows Components --> Remote Desktop Services --> Remote Desktop Session Host
d. On the right side, select Allow user to connect remotely using Remote Desktop Services
e. Select the Enabled option.
f. Click OK to save.
2. Security Policy Setting:
a. Windows Search --> secpol.msc
b. In the search results, select Security Policy Editor, and choose the Open as Administrator option.
c. On the left side, choose Local Policies --> Security Options
d On the right side, scroll down to Interactive login: Do not require CTRL+ALT+DEL policy entry. Double-click to edit it.
e. Select the Disabled option.
f. Click OK to save.
3. Restart the system. Do NOT login locally.
4. Test the login remotely.
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