STPolicy.exe Has Terminated Abnormally

Mindwatering Incorporated

Author: Tripp W Black

Created: 01/19/2011 at 01:57 AM


Domino Server Issues Troubleshooting

This error message can be seen after upgrading from Sametime 7.5 to 8.0.x.

Reason 1 :
Directory Assistance (da.nsf) is set using local (current Sametime) server's replicas of secondary directories. This seems particularly true if using LDAP directory services rather than native Domino directory services.

Fix 1:
Instead set da,nsf the primary replicas to be used to point another Domino server.


Reason 2:
The sametime.ini is missing a Java VM argument part of the [Policy] line.

Fix 2:
See the proper line below:
. . .
POLICY_VM_ARGS=-Xmx128m -Xms128m -Xgcpolicy:optavgpause
. . .
This is supposedly correct w/ new Sametime 8.0.x installs, but seems to persist with 7.5 upgrades to 8.0.x.
There are a couple folks who say to append another argument to Java to kill the services quicker, but this causes other issues.


Reason 3:
You are running DAOS. DAOS and Sametime on the same server are NOT compatible.

Fix 3:
Disable the DAOS services. We had one client who also have to remove the DAOS line rather than just leaving the parameter = 0.


In addition, do NOT disable the policy task in Services. This will just cause parts of Sametime to no longer work.

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