Issue:
The UEB Free (UEBFree) interface won't respond. It times out. A restart brings it back, but then no backups have taken place since the hang actually started, and backups (scheduled or manual) won't take place now. Backups are no longer running and stayed queued forever. Appliance is well below 1GB or 1.5GB VM backup limit.
Don't want to start over, or will lose extra 0.5 GB.
Need hack workaround.
Notes:
This will delete all your good backups, which you could restore. Make a copy of the backup appliance and its storage beforehand.
This might not work for you. Has worked for us a couple times.
Unitrends has recommended starting over. (1.5 GB is no longer offered - you can only get to 1GB VM backup as of 2016/06.)
Unitrends has recommended upgrading to Enterprise with eval mode for troubleshooting. Don't do it; this has happened to one of our business partners and their clients. There is no way to revert from eval mode unless you took a snapshot beforehand. And anything you fixed, will be broken w/ the revert. They let you know you can pay for upgrade after eval periods or reinstall from scratch. So it's all just a waste of time.
We found that if we delete all the backups from the GUI, the issue remains.
Steps:
Part 1
Log into the management GUI.
https://myuebappliance.mindwatering.net/ui/#/
<enter root and password>
Go to the recover tab, on the left.
Select all the VM backups, click the UnHold button.
Select all the VM backups, click the Delete button.
Part 2
Delete the backup files that still exist. In both cases, we deleted all from the GUI but the really still existed on the back-end.
$ ssh root@myuebappliance
<enter login password>
# cd /_Stateless/backups/D2DBackups
# rm -rf backup*
Note: Don't remove the SIS subfolder. This special file is the size of your datastore and isn't your backups.
# reboot
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