Setup Issue:
Outlook 2007 on new PC, cannot create profile account to successfully connect to Exchange 2007 server on Windows 2008.
Error:
"The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be on-line or connected to complete this action."
Cause 1:
Check credentials entered.
Your name should be your account name - e.g. MyDomain\MyAccountIDName.
Cause 2:
Check local network configuration is correct.
a. If on a local network. Is network connection setup correctly?
b. Is the computer's gateway setup correctly?
1. Verify the network connection's TCP/IP settings.
2. Verify the DNS and gateway using the ipconfig /all command.
3. Ensure the VPN is configured and functioning properly to the internal corporate network, or if local, make sure you are on the corporate network with a Domain account login.
Cause 3:
You are using an account w/o local admin rights. A local non-local administrator account/Limited User Access (LUA) account cannot perform the Outlook setup.
1. Ensure Outlook is not running.
2. Start --> Control Panel --> 32-bit Control Panel --> Mail
- a. Click on E-mail accounts
- b. Select Microsoft Exchange on the E-mail tab. Click Change.
- c. Complete the Microsoft Exchange server FQDN and User Name fields.
- d. Click Check Name. Supply the password when prompted.
- e. Click Next. Click Finish. Click Close.
3. Start Outlook
previous page
|