Log based on MS Support Call. (Thanks to TCC for being kind enough to forward for this repository.)
Issue:
Updated certificate from internal certificate to trusted certificate to fix non AD (outside of Domain) Outlook 2007 untrusted message issue.
The trust issue is fixed. Also ran the "Fix Network" wizard to reset the download section. However, now there is an issue with OAB. The Outlook clients hang on synchronization of the off-line address book.
DOMAIN CONFIGURATION :
1.> 1 SBS 2008 SERVER
Migrated from SBS 2003 about a month ago
Successful migration
2.> Outlook 2007 clients
All remote to the domain
OUTLOOK any where RPC over HTTP is configured on all clients
3.> Issue is with all clients (Outlook 2007)
SYMPTOMS :
1.>CLIENTS
· Unable to complete ‘send and receive’ in OL on the clients
· Hangs on OAB at offline address book
· Gives No errors ,
2.>SERVER
· no events in event viewer
· able to browse SBS web applications and the virtual directories in IIS console
· can not browse OAB
get error
"HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid."
Module IIS Web Core
Notification BeginRequest
Handler Not yet determined
Error Code 0x80070005
Config Error Cannot read configuration file due to insufficient permissions
Config File \\?\C:\Program Files\Microsoft\Exchange Server\ClientAccess\OAB\web.config
Requested URL https://localhost:443/OAB
Physical Path C:\Program Files\Microsoft\Exchange Server\ClientAccess\OAB
Logon Method Not yet determined
Logon User Not yet determined
Failed Request Tracing Log Directory C:\inetpub\logs\FailedReqLogFiles
TROUBLESHOOTING :
1) In IIS checked the bindings for sbs web applications site
2) there was an extra entry for port 80 with an old certificate à removed that
3) ran command “iisreset /noforce”
4) same error on browsing OAB
5) checked the app pools
6) the 32 bit application option in advanced settings for all app pools was set to false
7) checked the authentication à that was default
8) checked this folder
9) C:\Program Files\Microsoft\Exchange Server\ClientAccess\OAB
10) there is only one file web.config
11) compared it to default
12) no web.config file but , there were many other files
13) decided to recreate the vdir OAB
Did the following to accomplish that
14) Opened Exchange Management Shell with elevated permissions
a) Remove-OabVirtualDirectory -Identity "OAB (SBS Web Applications)" -Force:$true -Confirm:$false
b) New-OabVirtualDirectory -WebsiteName "SBS Web Applications" -InternalUrl "https://Sites/OAB"
c) Set-OabVirtualDirectory -PollInterval "30" -Identity "oab (SBS Web Applications)"
d) Iisreset /noforce
15) Tried to browse OAB
16) Same error
17) Deleted the web.config file under "%systemdrive%\Programs Files\Microsoft\Exchange Server\Client Access\OAB"
(also check the security on this file and make sure your Outlook users can read it.)
18) Ran iisreset in command prompt
19) Checked the Authentication: We didn't have basic as we had created it manually
20) Set the Basic and Windows Authentication
21) Did iisreset
22) Opened Exchange Management Console
23) selected the Web distribution for the OAB and selected the Virtual Directory
24) checked on the clients
25) synchronization of off-line address book is working fine
previous page
|