pricing & turnaround policies
|POLICY FAST LINKS:|
Turnaround & Office Hours
Consulting Rates, Rush Charges, &
|These policies specify certain actions prohibited by Mindwatering for users of our services. Mindwatering reserves the right to modify these policies at any time to stay in compliance with any laws, regulations and security requirements. By using Mindwatering services, any client, employee, or third-party unconditionally accepts the terms of these policies. |
Standard turnaround for Mindwatering services are 72 hours (approximately 3 non-holiday, business days) unless otherwise stated. Large projects may require additional turnaround time. Most small tasks are completed within 24-48 hours.
For print output turnaround times, actual turnaround from when Mindwatering gives the print vendor the final files to when job is output is generally an industry-standard 7-10 business days. Please note that this turnaround is out of the control of Mindwatering. Any delays in turnaround once the job(s) are out to print is the responsibility of the print vendor. Jobs going to print around holidays or excessively busy production periods with the print vendor may incur a delay. Mindwatering will not be held responsible for any consequences a client may have if their jobs are delayed at the print vendor.
Mindwatering's normal business hours are Monday - Friday, 9 AM - 6 PM, EST. Mindwatering observes most standard US holidays. Services rendered by Mindwatering outside of this scope, particularly weekends and holidays, will be subject to rush fees, and billed accordingly.
All rates are in US dollars.
The Mindwatering rate is $95 per hour for graphic design and website development.
The Mindwatering rate is $125 per hour for Lotus Notes consulting, training, and instruction.
The South Main Studios rate for engineering training (does not include recording or producing time, if you are a musician, as well), is $95 per hour. We are available to train at your site, provided you are using a ProTools system, and have all the necessary software/hardware required. We can train one person or give a class to a group. call or e-mail us for more information about training at SMS.
The Mindwatering rate for hosting services varies according to the type of hosting requested (see http://www.mindwatering.net for more information).
Archive and retrieval of past jobs is $27 per hour (although all jobs upon completion are archived for you, at Mindwatering, free-of-charge the first time). Mindwatering archives all final production files in case Client misplaces files, or needs them again after the project is completed. Should Client request files from archive after project is completed, then standard Mindwatering archival rates apply of $27.00 per hour, billable in 15 minute increments. Most materials can be retrieved from archive in 15 minutes or less.
Standard turnaround times are indicated for all Mindwatering services. Anytime we can complete your job sooner than standard, we will be happy to do so. However, if you must have a job sooner than the standard turnaround time, and we cannot accommodate you within normal business hours, rush charges will be applied as follows:
1/2 STANDARD TURNAROUND TIMES ARE A 100% RUSH CHARGE:
Faster than 1/2 standard turnaround times have a 100% rush charge.
Weekend rush work will be billed an opening fee of $95 per hour per person rate with a two-hour minimum (i.e. $190).
Long-term Lotus Notes/Domino consulting contracts of 3 or more continuous weeks may qualify for a discounted rate.
Mindwatering offers a discount of 10% on web design and site development for non-profit organizations with a 501(c)(3) IRS status. Hosting costs are invoiced at our standard rates, at the Mindwatering.NET site.
We accept cash, certified check/money order, VISA, MasterCard, Discover Card, and American Express.
Convenient payments on line are available on this website.
Please note that credit card payments made before 6 PM, EST, are counted paid on that day. Payments made after 6 PM are counted toward the next business day.
Please contact us for a free estimate.